Good customer service is essential for any team to be effective.
In order to provide good customer service, you must understand your customers. Schedule 30 minutes with identified customers you work with at your site, as well as at other sites and/or corporate. Introduce yourself and describe your professional work experience.
Some questions to help you better understand your customers might be:
What is currently working well between our two teams?
What areas of improvement are needed?
Are there any critical deadlines approaching?
What are your two to three biggest areas of focus over the next year?
How can we serve you better?
Test Yourself
How Well Do You Know Your Customers?
Question #1Click to view
Question #1Who are your customers?
Question #2Click to view
Question #2What action items does your team need to be working on to meet your customers’ deadlines?
Question #3Click to view
Question #3How well do you understand your customers’ needs?
Question #4Click to view
Question #4What are your customers’ biggest challenges?
Question #5Click to view
Question #5Are you meeting your customers’ expectations? If not, what can be done to enhance the level of service being provided?