U.S. - CORPORATE supervisor toolkit
Page: Initial Meeting with Customers
U.S. Corporate
  • Getting Started
    • Review Supervisor Toolkit with HR
    • Review Supervisor Toolkit with Manager
    • Recommended Toolkit Timeline
    • Making the Peer to Boss Transition
    • Scheduling a Transition Meeting with Your Team
    • Discussing Expectations with Your Manager
  • Valero Culture
    • Valero Culture
    • Safety
    • Do the Right Thing
    • Teamwork
    • Accountability
    • Excellence
    • Caring: Volunteerism
    • Caring: Supporting United Way
  • Teamwork
    • First Meeting with Your Direct Reports
    • Building Your Network
    • Initial Meeting with Customers
    • Identifying a Mentor
    • Building Relationships
    • Building Trust
    • Motivating Employees
    • Creating Engagement
    • Delegating Successfully
    • Establishing Check-In Meetings with Direct Reports
  • Tools & Resources
    • Setting Performance Expectations
    • Development Resource Guide
    • Constructive Conversations
    • Supporting Change
    • Understanding Compensation
    • Managing the Hiring Process
    • New Employee Integration
    • Managing Your Meetings
    • Managing Your Time
    • Managing System Access (IdM)
  • Policies & Procedures
    • Compliance & Legal Responsibilities
    • Employee Accidents
    • Attendance
    • Discipline
    • Substance Abuse Policy
    • Resignations & Retirements
    • Employee Transfers
    • Frontline Leadership Training

Initial Meeting with Customers

Teamwork

  • First Meeting with Your Direct Reports
  • Building Relationships
  • Delegating Successfully
  • Building Your Network
  • Building Trust
  • Establishing Check-In Meetings with Direct Reports
  • Initial Meeting with Customers
  • Motivating Employees
  • Identifying a Mentor
  • Creating Engagement

Good customer service is essential for any team to be effective.

In order to provide good customer service, you must understand your customers. Schedule 30 minutes with identified customers you work with at your site, as well as at other sites and/or corporate. Introduce yourself and describe your professional work experience.

Some questions to help you better understand your customers might be:

  • What is currently working well between our two teams?
  • What areas of improvement are needed?
  • Are there any critical deadlines approaching?
  • What are your two to three biggest areas of focus over the next year?
  • How can we serve you better?

Test Yourself

How Well Do You Know Your Customers?

Question #1 Click to view
Question #1 Who are your customers?
Question #2 Click to view
Question #2 What action items does your team need to be working on to meet your customers’ deadlines?
Question #3 Click to view
Question #3 How well do you understand your customers’ needs?
Question #4 Click to view
Question #4 What are your customers’ biggest challenges?
Question #5 Click to view
Question #5 Are you meeting your customers’ expectations? If not, what can be done to enhance the level of service being provided?
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U.S. Corporate
Valero One Valero Way San Antonio, Texas 78249
(210) 345-2000

Supervisor Toolkit

  • Getting Started
  • Valero Culture
  • Teamwork
  • Tools & Resources
  • Policies & Procedures

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